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Refund policy

All our customers have 30 days to change their minds from receipt of the package. To do so, he/she must send us an email to the address info@nikka-zubon.com accompanied by the number(s) of the order, the item code(s) and the quantities concerned.

Upon receipt of the request we will send by return email the terms of return.

In the following type of case:

- The customer wishes a refund following legitimate reasons. After verification of the receipt of the return of the package returned by the customer (the return costs will be coverd by the customer), we will refund depending on the payment method used when ordering.

- The customer wishes an exchange of variation (size or color) of the product. After verification of the receipt of the return of the package returned by the customer (the return costs will be coverd by the customer), we exchange it, we bear the cost of the return (valid only for the first return, other returns will be the responsibility of the customer).

 

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